Received an ADA demand letter about your website?
Many online shops receive one. Here is what we can do on the technical side, quickly and in writing.
What to do now
- Talk to your lawyer about the letter or lawsuit and its deadlines. We are not lawyers and this page is not legal advice.
- Find out what is actually broken. Demand letters usually cite missing image descriptions, unlabeled buttons and forms, keyboard traps and poor contrast.
- Fix the barriers in the theme itself, and keep dated records of the work.
Our settlement deliverables pack
Built for the technical obligations that settlements typically include:
- an audit of your key templates against WCAG 2.2 AA, with an express option (audit in 3 business days);
- the fixes, on a copy of your theme, published after your approval — or as a patch for your developer;
- a dated remediation summary letter: what was tested, against which standard, on which date, what was fixed and what remains and why;
- an accessibility statement for your site;
- monthly monitoring with a monitoring log, month to month or for a 12-month term.
We are glad to explain our reports to your lawyer in writing. We do not give legal opinions and do not claim that any website meets a law — no honest provider can promise that.